Refund Policy

Refund Policy

Last updated: February 2025

Company Information: This service is operated by LumixisCoreStudio, located in Canada. Contact us at lumixiscorestudio@gmail.com or visit https://www.lumixiscorestudio.com/about

1. Overview

At Mindomax, we want you to be satisfied with your subscription. This refund policy outlines the conditions under which LumixisCoreStudio will process refund requests.

2. Eligibility for Refunds

Users may request a refund within 14 days of their initial subscription purchase. This 14-day period begins on the day of the initial payment, in compliance with consumer protection laws.

3. Refund Process

All refund requests must be submitted through our support system or by contacting lumixiscorestudio@gmail.com. Refunds will be processed through Paddle, our payment processor, and will be returned to the original payment method used for the purchase.

4. Non-Refundable Cases

Refunds are not provided for: - Partial months of service - Automatic renewal payments (unless cancelled within the initial 14-day period) - Accounts terminated due to violations of our terms of service - Requests made after the 14-day period

5. Subscription Cancellation

Canceling your subscription will stop future payments but will not automatically trigger a refund. The service will remain active until the end of the current billing period.

6. Processing Time

Approved refunds are typically processed within 5-10 business days. The time for the refund to appear in your account may vary depending on your payment provider.

7. Special Circumstances

We may consider refunds outside of the standard policy in exceptional circumstances, such as technical issues preventing service access. These cases will be evaluated individually by LumixisCoreStudio.

Contact Us

For refund requests or questions, contact LumixisCoreStudio at lumixiscorestudio@gmail.com or visit www.mindomax.com/contact